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How an embedded cyber warranty and insurance provider streamlined investigations, reduced costs, and built a more transparent claims process.
Cysurance provides capacity to build embedded warranty and cyber insurance programs with security product and service providers, wrapping coverage around the technologies they bring to market. By designing the programs, setting the security requirements that qualify a customer for coverage, and adjudicating the claims, their model is designed to help organizations mitigate and remediate cyber threats while demonstrating that well-implemented security controls can materially reduce incident severity.
Before Weaver, claims counsel were often asked to interpret technical detail without a playbook to test it against. Reviews ran long because they turned on interpretation rather than on evidence. While the team had systems for storing and sharing information, those tools were not designed for conducting an iterative investigation against specific warranty requirements. When submitted evidence was incomplete or ambiguous — for example, a screenshot where definitive logs were needed — resolving those questions could require multiple review cycles involving customers, cyber experts, and claims counsel.
Cyber insurance claims review is an investigation in its own right. The objective is to determine what happened during an incident, examine the available facts and logs, and establish whether the organization’s security posture at the relevant point in time met Cysurance’s warranty requirements. That means working from a defined source of truth, testing submitted evidence against those requirements, identifying what has and has not been proven, and determining what additional evidence is needed to reach a defensible conclusion.
“The playbooks were really effective very early. I was amazed at even the initial outputs we got.”
Cysurance wanted a partner that understood investigations and incident response - not just a generic automation layer - and Weaver gave Cysurance a repeatable playbook for those investigations. AI helps organize and analyze submitted evidence, surface potential compliance gaps, and recommend the next logs or artifacts needed. The process remains iterative by design: new evidence can change the analysis, and experienced cyber and claims professionals stay in the loop to validate findings and make the final determination.
When evidence is incomplete, claims teams often have to request additional information before they know exactly which artifact will resolve the question. With Weaver, Cysurance can more quickly identify what is missing, explain why additional evidence is required, and tie each request back to a specific control or requirement. The process becomes less like a “fishing expedition” and more like a traceable analysis of what has — and has not — been proven.
“What we’re finding is that the right information surfaces much more rapidly, while still being validated. That gives me a lot of confidence that we’re properly adjudicating the claim.”
Good investigative technology does more than accelerate a review - it helps surface the evidence needed to reach the right conclusion. In one claim, Weaver helped Cysurance uncover additional technical evidence showing that the customer had in fact met its MFA requirement. With that fuller picture, Cysurance was able to revise the determination, pay the claim, and provide guidance to strengthen the control going forward.
“What Weaver helped us do was get to the evidence that clarified the technical reality of the incident. In this case, the customer had met the MFA requirement, and that deeper understanding changed the determination, allowed us to pay the claim, and helped us give them better guidance for the future.”
The new workflow also changed how Cysurance uses its internal team. Rather than spending executive time coordinating claim intake, evidence requests, and iterative review, Bay said she now primarily approves determination letters and can focus more time on process design, customer experience, and strategic improvements to the claims operation.
Based on its early experience with Weaver, Bay estimates that the company has already reduced costs an estimated 25–30% and saved approximately 60–70% of the time previously spent on the claims-review process.
“We’ve been able to contain the claims process much more effectively. I’m now able to focus my involvement on reviewing and approving the final determination rather than managing every step of the investigative process, which has freed up my time to be much more strategic.”
Cysurance sees Weaver as more than a claims-review tool. The company is exploring how standardized investigative playbooks could support lighter-touch risk analysis for prospective insureds and help primary insurance partners reduce the investigation burden that can consume a significant share of total claim costs. The long-term opportunity is a more unified insurance experience: faster determinations, more targeted remediation, and better data across the claims lifecycle.
For insurers, warranty providers, and other teams managing complex incident-driven reviews, the Cysurance experience points to a broader opportunity: apply structured investigative technology to the work of determining what happened, what the evidence proves, and what still needs to be discovered. Weaver helps teams turn that process into a repeatable, evidence-driven investigation - combining AI-assisted analysis, iterative playbooks, and human expertise to reach clearer answers faster.
DEVSEC builds Weaver, the AI-native platform for complex investigations. Weaver helps teams analyze evidence, follow investigative leads, and reach traceable, defensible conclusions faster. Learn more at devsec.com or contact hello@devsec.com.
